Frequently Asked Questions

Find answers to common questions about Fidelium Bank.

General Questions

You can open an account online through our website or visit any of our branches with a valid ID and proof of address.

You will need a government-issued ID, a passport-size photo, and proof of residence (utility bill or bank statement).

Click on ‘Forgot Password’ on the login page, enter your registered email, and follow the instructions sent to your inbox.

Immediately report the transaction to our customer service team by calling (+234) 123 456 7890 or visiting a branch.

Our support team is available 24/7 to assist you.